Frequently Asked Questions
Find answers to common questions about our platform, pricing, and services.
Cheap Transport Europe is a dual-sided marketplace connecting individuals and businesses needing transport services with verified carriers across Europe. Shippers post requests for free, and carriers compete with quotes to win the job.
We cover 30+ countries across Europe including all 27 EU member states plus the United Kingdom, Norway, Switzerland, and more. Our network spans from Portugal to Finland.
Yes, you need a free account to post shipments, submit quotes, or send messages. You can browse available routes and shipments without an account. Registration takes less than a minute.
Yes! The platform is available in English, German, French, Dutch, Swedish, Danish, Polish, Spanish, Italian, Portuguese, Romanian, and Czech. You can switch languages from the menu.
Yes! Posting shipment requests is completely free for shippers. There are no hidden fees. You can create requests, receive quotes, compare carriers, and communicate — all at no cost.
Each carrier has a public profile showing their verification status, ratings, reviews, and completed deliveries. Compare quotes based on price, carrier reputation, and availability to find the best fit.
Absolutely! You can browse all active carrier routes and propose your shipment to any carrier whose route matches your needs. This way you might find even faster and cheaper options.
You can ship most types of goods including furniture, electronics, machinery, pallets, parcels, vehicles, and more. Hazardous materials and illegal items are not permitted. Each shipment lets you describe items with photos and documents.
Sign up for a free carrier account, complete identity verification, and you're ready to go. You'll receive a free token to get started. Post your first route or browse shipment requests to begin quoting.
Carriers use a simple token system: 1 token to submit a quote, 1 token to send a message, and 2 tokens to post a route. Token packages start at just 5 tokens with no monthly subscription.
Yes! When you post a route, shippers whose items match your route can send you proposals directly. You'll receive a notification and can review the shipment details before deciding.
Tokens are the currency carriers use to interact on the platform. Each action (quoting, messaging, posting routes) costs a small number of tokens. You buy token packages through secure payment, and they're deducted as you use them. New carriers get a free token to start.
Yes, tokens have a validity period. You'll be notified before your tokens expire so you can use them in time. Check your token balance and expiry dates in your account settings.
We accept all major credit cards (Visa, Mastercard), debit cards, and PayPal. All payments are processed securely through encrypted connections.
We use industry-standard encryption (TLS/SSL) for all data transmission. Your personal information is stored securely and never shared with third parties without your consent. We are fully GDPR compliant.
After a delivery is completed, both parties can leave a rating and written review. Reviews are public and help the community identify reliable shippers and carriers. We moderate reviews to prevent abuse.
If you have a dispute, first try to resolve it through our secure messaging. If that doesn't work, contact our support team through the Contact page. We'll review the situation and help mediate a fair resolution.
Still Have Questions?
We're here to help. Reach out to our support team and we'll get back to you shortly.